LETTER OF COMPLAINT

LETTER OF COMPLAINT

Dear Sir,

I wish to make a complaint about a recent holiday to Pataya. According to the brochure I received from Sunshine Holidays, the holiday was to include a two-day boat trip. However, what your brochure failed to mention was the fact that the excursion was to be paid for separately! Unfortunately, our travel representative forgot to mention this tact until we were well at sea! By that time it was too late to change one’s mind. And had I realized how much it was going to cost, I would certainly not have gone on it. Especially since the sea was so choppy that my wife and I spent most of the trip being seasick would be grateful if you could make sure in future that “extra” costs are clearly sourly sown in your brochure.

Apart from the above, the rest of you holiday in Pataya was wonderful. What an experience! What an atmosphere! Whatever happens, we shall certainly try to return to Pataya at some future date.

Yours faithfully,

Keo Veasna