AUTOMATED CUSTOMER SERVICE

AUTOMATED CUSTOMER SERVICE

Today people have fewer human contacts as they go about their personal business. To buy gas, you can pull up alongside a gas pump, insert a credit card, and fill the tank without the help of an attendant. The charge is made automatically to your credit card. You can pay for your purchase inside the station office. If you want to make a deposit or withdraw machine (ATM) to complete your business without talking to a teller. In fact, banking service charges are rising rapidly. Moreover, to park in a public lot, you drive alongside a ticket dispenser machine, from which an automated voice explains what you should do. The gate then opens and allows the car in when opens, and you are on your way. What are the disadvantages of automated customer service?